Dogs often play off-lead within our daycare facility, allowing them to enjoy freedom and exercise. With any off-lead environment, there may be a risk to dogs’ security. Careful measures have been taken to secure the boundaries of our dog daycare facilities, including:
• double gated front and rear entrances, which reduce the possibility of a dog exiting the facility unsupervised.
• The rear garden is enclosed with a 6 – 8.5 foot high wall.
In the unlikely event that your dog was to escape from our premises, we would do our very best to find them and would contact you as soon as practicable to advise you. If you believe your dog has the potential to jump or climb over fences of this height, you must inform us, so that appropriate steps can be made to reduce the risks. By participating in our services, you accept these risks and agree not to hold The Big Bowowski or our staff liable for any injury or loss resulting from any escape.

Your dog will be spending time with other dogs, and the safety and health of all our dogs and staff are our primary concerns. To reduce the risks inherent in the provision of our services, we endeavour to have no more than twelve dogs on our premises at any given time and no more than four dogs per dog walker, with dogs kept on leads while in public spaces, and all our staff are trained in first-aid.

Our services are carried out in compliance with Animal Welfare Regulations, Dangerous Dogs Act and all local authority bye laws.

Behaviour

All dogs must be non-aggressive. By organising for your dog to participate in our services, you certify that your dog has never harmed or exhibited any aggressive or threatening behaviour towards any person or another dog that would reasonably be of concern and that you have made a complete and honest disclosure of any characteristic or trait that might make your dog unsuitable for participating in our services.

Where possible, we will try to help you to address any behavioural issues with your dog. However, we reserve the right to exclude any dog that exhibits any aggressive, threatening or inappropriate behaviour towards other dogs or humans, or which we, at
our sole discretion, believe poses a risk to other dogs or humans, from all of our services with immediate effect.

Socialising with other dogs is a vital element of a dog’s life and wellbeing, and your dog will be in an off-lead environment with other dogs. While this is usually a hugely positive experience, there is, as with any group dog interaction, a risk of dog-on-dog aggression,
fights, and bites, and even death exists. We do all that is reasonably possible to reduce these risks, providing constant supervision when they are with other dogs.

We place dogs into playgroups with other dogs of similar size, play style, age, breed, level of energy, and whom we know there is a good group dynamic. Our staff are trained to supervise and manage dog interactions, and how to identify any early signs of
frustration or stress to divert the dogs’ attention, and in how to prevent and resolve any incident that might happen.

Responsibility in the case of injury

The overwhelming majority of minor injuries, cuts and scrapes that occur in dog daycares are the result of wrestling or friendly play, and are caused accidentally, or when play becomes overexcited. These must be accepted as ‘par for the course’, and any treatment for such a minor injury will be the responsibility of the owner of the dog who suffered a minor injury.

Altercations between dogs can have a cause that is not necessarily apparent from any resulting injury. For example, a dog who is injured in an incident may be the one responsible for causing the incident, and the injury the result of another dog’s defensive
reaction. In the event of such an occurrence, any liability for costs, including vet’s bills and damages will be the responsibility of the owner of the dog that caused the incident, not the dog which caused an injury.

In the case of any dog-on-dog incident resulting in injury, The Big Bowowski will, at its sole discretion, determine which dog is responsible and which owner liable for costs, and our decision will be final. This is because our team will have witnessed the incident
first hand and are therefore in the best position to adjudicate on the matter. By organising for your dog to participate in our services, you agree to accept our decisions concerning minor injuries and scrapes.

While we undertake our best endeavours, including comprehensive screening of all dogs and highly trained staff, we cannot be held responsible for the actions of any dog in our care. By organising for your dog to participate in our services, you agree that you
understand and accept these risks and that you will not hold The Big Bowowski or our staff responsible in the event of any incident involving your dog.

By agreeing to these terms and conditions you are authorising The Big Bowowski to seek professional veterinary care in an emergency situation, at your expense.

Disclosure

We endeavour to offer sound, safe, and responsible care for all dogs. However, it is the owner’s responsibility to understand the risks inherent in our products and services, including but not limited to interactions with other dogs and potential exposure to
disease and parasites, such as but not limited to fleas. Furthermore, owners will remain responsible for the actions of their dogs at all times and agree to indemnify and hold harmless The Big Bowowski of any and all claims of injury, expense, costs, or damages caused by the actions of their dog while participating in our services.

Records

You must provide The Big Bowowski with all relevant information regarding each dog that will participate in our services, including information about vaccinations, behavioural traits, dietary needs, microchip number, vet’s name and contact details, owner’s home address, telephone number, and emergency contact. All data will be stored and processed securely, per The Data Protection Act 2018.